The challenge
Basic scheduling tools could not support the complete service workflow.
Customer story · HVAC and duct cleaning
How Full Throttle built a more connected multi-truck operation.
ServiceBox connects the first customer call, visual scheduling, technician assignments, job documents, photos, quotes and field execution in one operating workflow.
“Top to bottom, ServiceBox is the best platform we have used.”
3→11Full-time trucksGrowth reported during platform use
12TechniciansTeam size reported in the interview
OneScheduling viewLead technicians and helpers together
2016Customer sinceA platform used through sustained growth
Executive summary
A real operating problem, solved across the workflow.
Full Throttle had tried several scheduling providers, but needed more than a calendar. Its growing operation required one place for customer requests, crew assignments, site details, documents, photos, quotes and communication history.
The case for change
Connect the work instead of managing a series of handoffs.
Full Throttle’s experience shows why a growing multi-truck operation needs more than a basic calendar.
The ServiceBox response
ServiceBox connects customer intake and visual scheduling to the information technicians need in the field.
The business impact
Management gets clearer daily visibility while crews receive complete job context without disconnected systems.
What changed for Full Throttle Furnace & Duct Cleaning
The practical improvements behind the result.
See the whole operation in one schedule
Management can see projects, lead technicians and helpers in a single visual view.
Send complete job information to the field
Work orders carry timing, customer requests, site details, documents and photos to assigned technicians.
Navigate directly from the work order
Technicians can open the job address in Google Maps without retyping or searching for the location.
Keep walkthroughs, quotes and customer history connected
Prospect details, communications, scope, pricing and supporting files remain part of the same workflow.
Support growth without stitching together more tools
The same platform continued to serve the company as its fleet expanded from three to 11 trucks.
The workflow in ServiceBox
Carry reliable information from the office to the field and back again.
ServiceBox connects the customer request, schedule, work order, field context and quote so the office and technicians work from the same information.
Visual scheduling
Coordinate technicians, helpers and changing appointments in one operational view.
Field context
Deliver addresses, customer requests, site details, documents and photos to assigned technicians.
Connected quoting
Carry walkthrough notes, supporting files and site knowledge into detailed scope and pricing.
Validated by ServiceBox customers
What commercial service teams say about ServiceBox.
★★★★★5-star review
“I love that everything is in one location & we've gone completely paperless.”
★★★★★5-star review
“It has proven easy for our Technicians and Admin team to utilize and our Customers get a great end product too.”
★★★★★5-star review
ServiceBox is easy to use, highly configurable and supported by a friendly team that continues to check in.
Capterra and Software Advice share a Gartner Digital Markets review pool, so their review counts are not combined. Summarized reviews are clearly labelled.
No generic product tour
See how ServiceBox could support a workflow like Full Throttle Furnace & Duct Cleaning's.
Bring a real scheduling, field-service, billing or accounting handoff and see how it would stay connected.