Capture billable time
Record labour where the work happens instead of reconstructing the day later.
Field service time tracking & timesheet software
Field Service Time Tracking & Timesheet Software That Keeps Labour Connected to the Job
Let technicians record time from the field while ServiceBox connects work-order labour, travel and other configured time types to timesheets, job costing, invoicing and supported accounting workflows.
01
DispatchAssign work and expected hours
02
Clock inStart time from a mobile device
03
TrackSeparate job labour, travel and other configured time types
04
ReviewCatch missing or incorrect entries
05
CostCompare actual labour to estimate
06
BillMove approved time to billing
The operational outcome
Turn field time into reliable timesheets, job costing and billing review.
Technicians record time against the correct work order or configured activity. The office reviews the same labour record for timesheets, payroll preparation, job costing and invoicing.
Reduce payroll cleanup
Review employee time with work-order and configured labour-type context already attached.
Know labour cost
Compare actual technician hours with estimated labour and billed work.
Inside field service time tracking
The timesheet tools your team uses from clock-in to invoice.
Each time entry stays connected to the technician, work order and configured activity around it, reducing spreadsheets, duplicate entry and billing guesswork.
Mobile clock-in and clock-out
Technicians start and stop time from a supported smartphone, tablet or computer.
Field time is captured when the work happens instead of recreated from memory.
Work-order time tracking
Connect recorded labour to the correct work order, customer, job site and technician.
Supervisors and billing teams can see where every approved hour belongs.
Configured labour and time types
Use configured timesheet item types to separate job labour, travel and other paid activities your operation needs to track.
Timesheet review and job costing use the right time category instead of one blended total.
Overtime and labour types
Record regular, overtime and other configured labour types, then review how those hours should be handled in payroll and billing.
Reviewers can identify overtime and other premium-hour entries before payroll or customer billing is prepared.
Location context at check-in and check-out
When available, device location data can add context to field check-in and check-out activity.
Location context can provide another reference point during review, but it depends on supported devices, permissions and available location data.
Timesheets from recorded time
At work-order checkout, technicians can add the calculated time to their timesheet, where it can be reviewed and edited if needed.
Office teams review one structured time record instead of rebuilding the day from paper cards and spreadsheets.
Real-time labour visibility
See current and completed time entries as field work moves through the day.
Managers can spot missing punches and labour overruns before the week is over.
Timesheet review and corrections
Review incomplete, overlapping or incorrect time entries before downstream use.
Payroll and billing begin with approved labour rather than unresolved exceptions.
Labour cost and job profitability
Compare recorded labour time and cost with estimated hours and completed work.
Project and service managers get better labour context for reviewing job performance and margin.
Billing and accounting handoff
Use reviewed time in invoicing and supported accounting workflows without rebuilding the labour record.
Billable hours move forward with their employee, work order and cost context intact.
How it helps the business
Field service time tracking should improve margin, payroll and billing accuracy.
The value appears when every approved hour reaches the right employee, work order, job cost and customer invoice with enough context to review it.
More billable hours captured
Reduce lost labour by recording job time while technicians are still in the field.
Faster payroll review
Review structured timesheets instead of reconciling paper cards, texts and spreadsheets.
Better job costing
Compare actual labour with estimated hours before margin problems become repeat patterns.
Fewer billing disputes
Support customer labour charges with time entries connected to the completed work order.
One connected workflow
Move labour time from the technician to payroll and billing without re-entering the day.
Each role reviews or adds the information it owns while the same time record moves through the workflow.
Technician
Clock in, select the right activity and complete the work-order time record.
Supervisor
Review missing punches, unusual hours, overtime and job allocation.
Payroll
Use approved employee time and premium-hour context for payroll preparation.
Billing
Move billable labour into the invoice with the job and customer context intact.
Configuration and adoption
Configure time tracking around how your crews actually work.
ServiceBox onboarding maps labour types, permissions, timesheet review and downstream billing so technicians and office reviewers know the process before live time is submitted.
Define time categories
Separate job labour, travel, shop, training, standby and other activities your operation uses.
Define overtime handling
Confirm how regular and overtime entries should be recorded, reviewed and passed into payroll and billing workflows.
Assign review ownership
Decide who corrects missed punches, approves overtime and closes the timesheet period.
Train by role
Give technicians a focused mobile process and reviewers a clear exception workflow.
Clear expectations
Set clear rules before the first timesheet is submitted.
Accurate field service time tracking depends on clear device permissions, time categories, exception ownership and downstream payroll and billing processes.
Guided adoption
Make accurate time entry the easiest field habit.
Your onboarding specialist configures the field service timesheet workflow, tests common exceptions and trains technicians and reviewers on the steps they own.
- Simple mobile clock-in and clock-out steps connected to the assigned work order.
- Representative testing for travel, overtime, missed punches and multi-technician jobs.
- Separate training for technicians, supervisors, payroll reviewers and billing staff.
- A clear review cadence so exceptions are corrected before payroll and invoicing.
Questions contractors ask
Field service time tracking and timesheet software FAQs
Why use time tracking software for field service?
Without structured time tracking, contractors rely on estimates, paper cards and memory to explain job hours, prepare payroll and answer billing questions. ServiceBox gives technicians a field check-in and check-out workflow, lets recorded work-order time be added to timesheets, and keeps labour connected to the work it supports. When available, location context can provide another reference point during review.
How is ServiceBox time tracking different?
Many time tracking tools are designed for employees working in one office. ServiceBox is built for technicians moving between customers and job sites. Time entries stay connected to work orders, job costs, timesheets and invoicing, while available device location can add context to check-in and check-out activity.
What types of time can ServiceBox track?
ServiceBox supports configured timesheet and labour types used by field service teams, including regular job hours, travel time, overtime and other activities your operation needs to track. Exact labour types, pay handling and billing setup should be confirmed during implementation.
Built For Canada
Canadian-built software for the contractors who keep work moving.
ServiceBox is Built For Canada, shaped around the day-to-day realities of commercial service businesses. That means workflows built for customer sites, equipment history, recurring service, field teams, invoicing and Canadian accounting—not a generic US-first system your team has to work around.
See why ServiceBox is Built For Canada →.webp)
Built here. Proven in the field.
From commercial HVAC and plumbing to electrical and multi-trade teams, ServiceBox connects the full service workflow while supporting Canadian needs like Sage 50 Canada handoffs and human implementation support.
No generic product tour
See field service time tracking using one of your real work orders.
Bring your current check-in, travel, overtime, payroll-review and invoicing process. We will show how recorded labour moves from the technician into timesheet review, job costing and billing.