The challenge
Paper handoffs slowed down a changing field day. Technicians needed current assignments without returning to the office.
Customer story · Electrical contracting
How Croft Electric connects a 30-plus-person field operation.
A mobile workflow helps Croft Electric adjust schedules during the day, keep office and field teams aligned, and move completed time toward payroll and billing sooner.
“I can't imagine trying to run the business without it now.”
30+Person operationA larger field team connected to the office
~25%Growth reportedGrowth during the ServiceBox relationship
40ServiceBox usersCurrent CRM plan configuration
2016Customer sinceLong-term daily adoption
Executive summary
A real operating problem, solved across the workflow.
Croft Electric serves residential, commercial, farm and agricultural customers. Its field day changes constantly, so technicians need updated work without returning to the office for paper.
The case for change
Connect the work instead of managing a series of handoffs.
Croft Electric’s experience shows the practical value of connecting live scheduling, mobile work orders, time cards and field communication.
The ServiceBox response
The office can add or reassign work while technicians receive current details on their phones and complete administrative work remotely.
The business impact
Less travel for paperwork and faster movement from field completion to payroll and billing.
What changed for Croft Electric
The practical improvements behind the result.
Change the schedule without calling technicians back
New work orders and updated assignments reach the field remotely, helping the office respond when priorities change.
Give technicians the day in their hands
Field employees use ServiceBox on their phones to access assignments and complete administrative work from wherever they are.
Close time cards outside office hours
Technicians can finish time cards at night or on a Saturday when needed, supporting more timely payroll and billing.
Keep office and field teams in the same system
Shared operational context reduces back-and-forth and gives both sides a more current view of the work.
Reduce paper without oversimplifying the work
ServiceBox replaces a substantial portion of the paperwork while preserving the documentation electrical contractors require.
The workflow in ServiceBox
Carry reliable information from the office to the field and back again.
ServiceBox keeps schedules, work orders, technician access, time records and billing handoffs connected across a larger electrical operation.
Live scheduling
The office can adjust work orders and assignments as the day changes, while technicians receive the latest details without returning for paper.
Mobile execution
Technicians can access current job details, complete work records and finish time cards from wherever they are working.
Faster billing handoff
Complete time and work records can move toward payroll and billing sooner, with fewer paper handoffs between the field and office.
Validated by ServiceBox customers
What commercial service teams say about ServiceBox.
★★★★★5-star review
“I love that everything is in one location & we've gone completely paperless.”
★★★★★5-star review
“It has proven easy for our Technicians and Admin team to utilize and our Customers get a great end product too.”
★★★★★5-star review
ServiceBox is easy to use, highly configurable and supported by a friendly team that continues to check in.
Capterra and Software Advice share a Gartner Digital Markets review pool, so their review counts are not combined. Summarized reviews are clearly labelled.
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See how ServiceBox could support a workflow like Croft Electric's.
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