Maximizing Productivity in Field Services With Job Management Software and Mobile Solutions
One of the biggest challenges for people in general contracting or other service jobs is ensuring that their field technicians and office staff stay on the same page. Managing calendars, scheduling appointments, and staying on top of work orders can be challenging, but our sophisticated, cloud-based software helps you do it all.You'll be able to stay more organized, maximize productivity, and cut back on the menial work that takes up so much of your office staff's time, freeing them up for other projects that can advance your business. It's an easy change that can yield tremendous results.
Mobile App for Easy Communication
Avoid lengthy phone calls and delays with our easy, intuitive mobile app. Your technicians will get real-time alerts and job orders straight to their phones, and they can upload any job notes, images, or other vital information on the app itself. Your office staff will see the changes or notes immediately, giving them the ability to provide your customers with up-to-date information if they call in.Additionally, your technicians can invoice from the mobile application, eliminating the need for additional paperwork. This feature makes billing a breeze and also gives the customer a clear snapshot of what they're being billed for. Additionally, your customers can also pay through a secure portal right in the email link.
Total Compatibility
Our mobile application is completely compatible with your smartphone and laptop, meaning that your office staff can see the same interface as your technicians from their work computers. It works instantly with Apple and Android models. Contact us to see a demo of the mobile app and learn more about how it can help your company.
Software for Easy Job Management
Our mobile application is just one piece of the puzzle. Our job management software is intuitive and straightforward, and it automates multiple tasks for you. This cloud-based system allows you to create and implement work orders from start to finish, including invoicing at the end, all without having to deal with tons of paperwork.Your office or technicians can develop quotes, create a list of tasks for each other, and include all essential notes, images, or instructions on each work order for easy organization. When you're dealing with multiple customers, it's easy for things to fall through the cracks, so having a cloud-based interface that you can access from everywhere and that catalogs everything gives you peace of mind.
Instantly Generate Work Orders
Getting new customers on board is exceptionally easy with our software. Once your customer approves a quote, you can create an instant work order that has everything you need on it. This automated process removes the possibility of human error since it doesn't require any data entry. The same process happens once the technician finishes the work order.They can invoice the customer straight from the application, sending both a rundown of the work accomplished and a link to a secure portal where the customer can pay immediately. There are several benefits of this system. It eliminates the need to create in-house invoices, freeing up your office staff for other projects. It also allows the customer to pay instantly if they'd like, without dealing with any additional paperwork. It's easy on both ends.
Tracking Technician Hours
Say goodbye to lengthy timesheets with our automated, GPS-based electronic time sheets. You'll be able to ensure that your technicians are where they say they are, keeping them accountable for work done. This system also has a substantial benefit for your technicians, who don't have to take time out of their schedules to fill out additional paperwork or risk forgetting about billable hours later. Instead, it's all done, sent to payroll, and ready to be processed.
Drag and Drop Calendar
One of the absolute best features of this software that will keep both your technicians and administrative staff on the same page is the drag-and-drop calendar. This cloud-based application is easily accessible by in-house staff and those in the field.Since technicians' schedules can change quickly, this calendar can help your administrative staff communicate with customers better, offer realistic installation dates, and avoid over-booking the technicians. From the technician side, they can manage their time better and address any scheduling conflicts immediately. If you want to avoid miscommunication and avoid costly missed appointments, our software can certainly help.
Enhanced Customer Service
These exceptional automated features all mean that your technicians and office staff will enjoy more productivity and have more time to take care of your most important asset: customers. Your office staff can spend the time they would have been putting together invoices or trying to track down technician hours to good use by reaching out to your existing customer base.Keeping your customer base happy is an integral part of helping your business thrive because they can give you ongoing business and provide valuable word-of-mouth referrals to future customers. Checking in with them when you're not selling a product is an excellent use of your staff's time and will certainly help set you apart in a competitive marketplace.
Take Your Productivity to the Next Level and Get a Competitive Edge Today
Automating your field services work with a cloud-based, mobile-friendly solution can give you hours of valuable time to solicit more business, tend to your existing customer base, and further differentiate yourself in the market. It can help you get a leg up and give you peace of mind at the same time. If you're ready for the next step in your business development, get in touch. Contact ServiceBox at 1-855-761-2248 and schedule your complimentary demo today.
