How to Boost Customer Retention in Your Plumbing Business

A successful business is one that has returning customers and a good reputation. If you want to increase your customer retention, then your biggest task is to increase your customer satisfaction. But how are customers satisfied?

In general, a customer is satisfied when they believe they are getting individualized service at a good price. It's even better if the service provided is on time and results in long-lasting value. Of course, for many plumbers who are working every day, meeting all of these points may be a challenge. That's why home service software can be so beneficial.

Customer Information Management

One of the key features of home service software is customer information management. The basis of customer information management is taking information about the customer, including the customer's name, service address, and any services they have requested in the past, and then storing that information on a secure server.

By using a robust customer information management software program, you can provide your customers with individualized services. Whether your customer is at a residential address or a commercial property, providing customized service starts with viewing your customer as an individual. This helps you build a meaningful connection with your customers that will benefit your reputation.

Quoting Software

Quoting software is another essential step in building good customer retention. Customers like to know that they are getting a good deal on services they request. For many customers, the choice between one plumber and the next is the quote the plumber can give for their service request. Although you don't need to undersell your services, it does help if you can give accurate estimations when a customer calls for a quote.

Quoting software streamlines the quoting process with algorithms that will generate an accurate estimate of a service request. Quoting software will use factors such as the service project, the estimated time to complete the project, and tools or equipment that may be necessary for the project to generate a quote.

Job Management

Job management can also be key for customer retention. Whether you are an independent plumber or one of many plumbers for a company, managing multiple jobs at one time can be a challenge. Home service software uses cloud-based technology for job management, which makes it easier to schedule jobs for multiple employees.

Furthermore, job management keeps the project timeline organized and maintains an active log of equipment and other tools that are used to complete service projects. This can help you manage multiple jobs and organize your basic business operations at the same time.

Scheduling and Dispatching

Finally, if a customer is contacting a plumber, the chances are high that the service request is urgent. For this reason, it's important to have adequate scheduling and dispatching software that can get plumbers to customers as soon as possible.

The scheduling and dispatching process should be streamlined to reduce paper shuffling and reroute nearby workers to service requests immediately, particularly for customers with an urgent problem. Good scheduling and dispatching are the core of good customer service.

Exploring Plumber Salary: How to Increase Your Success

A plumber can earn a salary of $23 and $35 per hour and even more, depending on various factors. For example, the location of service, experience, qualifications, and company affiliation can all influence the salary of a plumber. Compared to other jobs, plumber salary is on par with the annual earnings of the average American.

Like many other industry occupations, a plumber can earn a good living working 40 hours a week. Most plumbers can even have a good salary with a two-week vacation each year. But how can a plumber increase their salary?

Gain More Qualifications

Gaining more qualifications is the easiest way to increase your salary. For example, with more qualifications, you can work on more advanced projects, which will help you earn more money. Gaining more qualifications also generally means that you have more experience, and like any other industry, more experience means a higher wage.

To earn more qualifications, you can take classes at a vocational school or learn skills through an apprenticeship. You may need to apply for a special license, take tests, or join certain unions to have access to certain qualifications. Having more qualifications may also make it easier for customers to find your business.

Start a Business

Another way you can increase your salary is by starting your own business. As a business owner, you will have different earnings than someone who is merely an employee.

Although as an employee you can have benefits such as a steady wage or 401k, as a business owner you will usually have a higher wage. This is because all profits go to your pocket, where you can use this money for better benefits, savings, and the future expansion of your business.

Use Home Service Software

Using the right home service software can also help you increase your plumber salary and the overall success of your business. Home service software streamlines your business operations, generates better quotes for your customers, and aids in customer retention.

The best home service software is partially automated to keep track of service requests, equipment, and much more. Other key features of home service software can include invoicing software, preventative maintenance, time billing and timesheet software, accounting software, inventory management, payment software, and mobile connectivity.

As a plumber, you may be able to increase your salary by starting your own business or gaining more qualifications. Using the right home service software can also increase your earnings and your customer retention. Learn more about increasing customer retention by contacting ServiceBox today.

No Surprises & Priced According To Your Needs

Our customers love the affordability and flexibility of our software. ServiceBox is priced to ensure you see a return on your investment. We have pricing options that align with your needs whether you’re a one person service business or manage a large team in the field.