In the trades, your customers aren’t just transactions; they’re the foundation of your business. A strong connection can turn one-time clients into loyal advocates who rave about your services. So, how do you go from being a good option to the only option in your customers’ minds? Let’s explore strategies proven to strengthen these bonds and set your business apart.
Here’s a bold truth: Happy customers spend 67% more on average than new customers. It’s not just about solving problems but about how you make them feel throughout their experience. If working with your techs is easy, efficient, and even enjoyable, they’re more likely to come back—and bring others with them.
A recent survey revealed that 90% of customers expect consistent interactions across all touch points, from the first inquiry to final payment. The way you communicate sets the tone for their entire experience.
The easier it is to work with you, the more likely customers are to stay loyal. In today’s fast-paced world, convenience is king.
Want to know what your customers really think? Just ask. Customer surveys are one of the easiest and most effective ways to gather insights.
Your job isn’t over when the work is done. Following up is a small gesture that goes a long way.
Shawn Schleihauf's electrical company recently switched from paper-based work orders to ServiceBox’s all-in-one digital platform. The result? Lost invoices were reduced to zero, saving the company thousands of dollars, and preventing embarrassing conversations with customers about missed and increased charges. The technicians' ability to invoice jobs onsite gave customers instant access to their online paperwork, and reduced company admin time by over 80%. Admins could now add checklists to online work orders with one click, assuring customer expectations were met. The "pay now" button on the e-invoice greatly simplified customers’ payment experience, eliminating the need to write checks or visit the post office, and reduced the time it took to receive payment from weeks to hours. You can hear him share some of these experiences in his own words, here and here.
Building stronger connections with your customers isn’t just good business—it’s essential. By focusing on communication, convenience, feedback, and loyalty, you can create an experience that makes your customers feel valued and appreciated. After all, a connected customer is a happy customer—and a happy customer keeps coming back.
https://www.semrush.com/blog/customer-retention-stats
https://www.inc.com/michael-schneider/bad-listeners-could-cost-your-company-624-million.html
https://www.thinkimpact.com/customer-retention-statistics
https://www.provokemedia.com/latest/article/the-cost-of-poor-communications
Our customers love the affordability and flexibility of our software. ServiceBox is priced to ensure you see a return on your investment. We have pricing options that align with your needs; whether you’re a one-person service business or manage a large team in the field.
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