The objective of any service company is to do as much as possible with the few available resources. Unfortunately, with only a limited number of field service personnel, there is only so much a service company can do. However, it is possible to increase the efficiency of the field service personnel, thus improving productivity. One of the best ways of increasing efficiency in the field is by using digital tools, for example, a field service management software.
What is a field service management software?
Field service management (FSM) software is a digital tool that helps to manage the off-site resources of a company. These resources include the field service personnel (technicians) as well as other tools they need to do their work, for example, vehicles, power tools, etc. Therefore, with a good FSM software, a company can be able to increase its productivity, and this translates into more sales and a bigger bottom-line.
Benefits of a field service management software to a service company
Below is a look at some of the top ways in which an FSM software can help to increase the productivity of a
1. Automate Off-site Activities
One of the main benefits of an FSM software is that it automates all the activities to be carried out by the field teams. Instead of relying on manual records stored at the main office, field service workers are thus able to access the information they need while in the field, for example, their schedules for the day.
Therefore, by using the software, a company can be able to streamline its field operations. This will result in minimal or no delays when the field teams are carrying out their assigned task. The field teams will also enjoy an easier time in discharging their duties.
2. It helps in the optimization of resources
Another benefit of automation of field activities is that it allows for the efficient utilization of resources, something that is not possible with manual scheduling. When scheduling the field activities, the FSM software will assign tasks to the field service personnel based on factors such as availability, the current location, expertise, and so on. Therefore, the field service personnel are able to do as much work as possible (without straining them) with the available resources.
3. Increases Mobility of Field Service Personnel
Using a field service management software is that it eliminates the need for the field teams to report (physically or through phone or email) to the office in between their assignments. This is because of the fact that the software can be accessed while in the field through laptops or mobile devices.
Field service personnel are also able to access the software in both offline and online versions. Therefore, even if they are in areas with no internet connection, they can still access what they need to carry out their tasks. This provides them with more mobility, which allows them to serve the customers better.
4. Improve Service
Through proper scheduling, an FSM software helps to ensure that all field operations are running smoothly. An FSM software also allocates enough resources to guarantee the completion of each task in a timely manner. Therefore, the service personnel is able to provide the customers with the much-needed services as fast as possible.
On top of that, an FSM software involves the customers in various ways, for example, when they are making appointments, providing feedback, or issuing a status on the progress of the field services being offered. This helps the software to determine how to better serve the customer, and this information is then communicated to the field service personnel for implementation.
5. Reduction of Administration Time
Since the field service management software operates on a digital platform, it goes without saying that using it helps to reduce the amount of paperwork. For starters, the central office workers don’t have to worry about loads of paperwork when creating schedules for the field service personnel.
Likewise, the field workers only have to create and file minimal or no paperwork. Also, while going about their daily activities, they do not need to carry around with them large paper files – all the information they need is in the software.
By reducing the amount of paperwork, an FSM software lessens the number of responsibilities for all employees (both the central office and the field ones), allowing them to concentrate on other important tasks. The reduced paperwork also means less paper (and thus less waste to deal with), which is an economic benefit to the company.
From the above points, it is quite clear that a field service management software can be very helpful in helping service companies increase their productivity. What is even more surprising is that the above benefits are just some of the top few; there are several other benefits that a service company can reap by switching from a manual system to the digital system of managing field operations.
ServiceBox is a cross-platform leading service software that brings all of your business together in one simple, and powerful system. ServiceBox is available everywhere in the field and your office, and any type of device. ServiceBox gives you a competitive advantage in your industry.
We are are a leader in Service Management Software. No matter what industry you work in, ServiceBox can help you run a more efficient business and increase your bottom line.
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