ServiceBox #1 The Best Service Business Software

Gremlins: Stopping Problems Before They Start

Share on facebook
Share on twitter
Share on linkedin
Share on reddit
Share on pinterest
Share on whatsapp
Oh sure, I look cute now…

Gremlins. Soft, cute, adorable, easy…until something goes wrong, then all heck breaks loose! We asked some of our employees what Gremlins they see coming after our customers, and if there’s any easy-care instructions that can stop them from becoming monsters to begin with. Some of these might seem ridiculously simple, but so does not feeding a gremlin after midnight. DON’T FEED THEM AFTER MIDNIGHT PEOPLE! Here’s what our team had to say:

(Names have been Halloween-ized to protect the innocent.)

Lee Blood-band, and Krushna Kul-Carnage:

Definitely the Password Reset Gremlin. When someone forgets a password or gets locked out of their account, there’s a password reset link on the login page, and sometimes this turns into a bit of a mess for people. The process works like this: when you hit that link, we’ll send you a password to get you into your account, but for security purposes it can only be used once. Once you use that, you’re given the chance to reset a password of your own that you’ll remember.

The two most common problems we see is a) people type the new password too quickly and think it hasn’t worked, when it actually is just spelled wrong, and b) people use the password we send them to access their account, but forget to choose a new password of their own. The next time they go to enter ServiceBox with the temporary password, it doesn’t work and they find themselves right back where they started. The easiest solution is to make sure and choose and set a password you can remember the first time you log in.

Mike Ooooooodel:

One thing I can come up with is the Upgrading Sage 50 Gremlin. Canadian users will upgrade their Sage 50 accounting software before we’ve announced our Sage 50 connector upgrade, and then are confused when the interface doesn’t seem to work. If people wait to do the software upgrade until we’ve announced the connector upgrade, the change will go without a hitch.

Scott Scares-gard:

Oh, I would say the “Sub Domain Doesn’t Exist” Gremlin. If a ServiceBox user is getting a “sub domain does not exist” message when they try to enter ServiceBox, it often means the software has disconnected because the credit card on file has expired or been cancelled. Just double check to make sure the expiry date on the card is still valid, and the most recent payment has gone through. Give us a call, and we can process the new card, or figure out what else might be going on.

Mike Oooooooodel:

I’ve got one more! The Disappearing Quote Gremlin. Sometimes people will refer back to an old quote, and discover that it’s missing from their list. In the “Quotes” tab of your Settings, there is an option to have Quotes move to an “Expired” page after a pre-determined number of months. That option can be modified to any number of months, or turned off completely, here:

Choosing “Never” in the right hand column will keep all Quotes in your active list for all time. In the meantime, none of the Quotes have disappeared. They can be found by simply clicking the “Expired” link at the top of the list.

Sales & Service
1-888-727-4983

Get a full demo of our software

No Obligation Demo

One Month Free

Free One on One Support

As Low as $20 / user

SHARE THIS ARTICLE

Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp
Share on pinterest

Ready To Grow Your Service Business?

See how ServiceBox can help empower your business. Book a Demo and Get the 1st Month Free!

Articles

More Articles

Our New Feature Request Page

One of the things we LOVE is to get real-time information from our customers about how to make our product more relevant to the different service industries. Sometimes a suggestion will be so company-specific that we’ll devise the feature as a special order product for that company and add it to their account only. But

Read More »

Meet Scott Kjarsgaard

For most people, his voice is the first one you hear on your ServiceBox journey. You’ve listened to him explain how the features work, you’ve heard him crunch the numbers for your company. But how much do you know about the man himself?  Here’s a little information about ServiceBox’s sales guru, Scott Kjarsgaard… SB: Thanks

Read More »

Working From Home

There is an assumption among most people that life will eventually return to normal, and we will one day leave this whole Pandemic thing behind us. But there’s no denying it’s brought changes, and a person wonders if some of them might last. Companies have invested a lot of time and thought into continuing operations

Read More »

ServiceBox En Français?

You’ve asked for it, and we’ve delivered. ServiceBox is now available en français.  With a large % of the Canadian market in Quebec, and with so many french speaking communities throughout North America and the world, it only makes sense that ServiceBox’s quest to be the global leader in Service company software would take us

Read More »

Meet Lee Brodland

This month we sit down with Set-Up supervisor and Helpdesk king Lee Brodland. Chances are if you’re a customer, he’s helped you configure your software to get you started, and answered some questions along the way. But exactly who is this masked man? SB: Thanks for doing this Lee. We’d love our customers to get

Read More »
Covid Resources

Covid-19 Resources for the United States and Canada.

There’s good news in the fight against Covid-19. By all accounts, the curve has been flattened in North America, with some jurisdictions preparing to begin early phases of re-opening.  More than 20 vaccines are in development in different laboratories around the world, and some of them, like VIDO-Intervac in Saskatoon, Canada are poised to begin the

Read More »
Laptop of ServiceBox Blog

Get content likes this sent directly to your inbox!